Refund policy

Return and Refund Policy

Last Updated: September 7, 2026

At Arixfit, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund guidelines below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, tags, and accessories, when applicable.

  • You must provide your order number or proof of purchase.

  • The return request must be submitted within 30 days of receiving the order.

Items that are used, damaged due to misuse, or returned without the original packaging may not be eligible for a refund.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damaged, defective, or incorrect item

After reviewing your request, we may offer a replacement, exchange, or full refund depending on the circumstances.

3. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons.

These may include:

  • Items that have been used

  • Items damaged through misuse or improper handling

  • Personalized or customized products, where applicable

  • Items that cannot be resold for health or hygiene reasons

If you are unsure whether your item is eligible for return, please contact us before sending it back.

4. How to Request a Return

To request a return, contact us at:

Email: info@arixfit.com
Phone: +1 (929) 888-9343

Please include your order number, the reason for the return, and any relevant photos or supporting information.

Do not send products back to our address without first contacting us and receiving return instructions.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or the item arrived damaged or defective, we will determine the appropriate return-shipping solution after reviewing the request.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be issued. This may apply if:

  • The item is returned with signs of use or damage not caused during shipping.

  • The item is missing parts, accessories, or original packaging.

  • The item does not meet the return conditions described in this policy.

8. Late or Missing Refunds

If you have been approved for a refund but have not received it:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. If you have completed these steps and still have not received your refund, contact us at info@arixfit.com.

9. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us before returning the item.

Depending on availability, we may provide a replacement or exchange instead of a refund.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing your order.

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

If the order has already shipped, you may need to follow our return procedure after receiving the package.

11. Refund Processing Time

Approved refunds are generally initiated after the returned item has been received and inspected.

The time required for the refund to appear in your account may vary depending on your payment method, bank, or payment provider.

12. Contact Us

If you have any questions about returns or refunds, please contact us:

Arixfit
Address: 662 Lexington Ave, New York, NY 10022, USA
Phone: +1 (929) 888-9343
Email: info@arixfit.com

We are happy to assist you with your return or refund request.