Frequently Asked Questions (FAQ)

1. What products does Arixfit sell?

Arixfit offers a selection of practical and useful products for pets, including feeding supplies, accessories, and other everyday pet essentials.

2. How long does shipping take?

Orders are generally processed within 1–3 business days and delivered within 5–10 business days.

Delivery times may vary depending on the destination, shipping carrier, holidays, weather, and other unforeseen circumstances.

3. How can I track my order?

Once your order has been shipped and tracking information is available, we may send tracking details to the email address provided with your order.

4. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at info@arixfit.com.

We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.

5. What payment methods do you accept?

We accept the payment methods available and displayed at checkout. Available payment options may vary depending on your location.

6. Can I return my order?

Yes. We generally accept eligible returns within 30 days of delivery.

Items must meet the conditions described in our Return and Refund Policy.

7. What if I receive a damaged or incorrect product?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include your order number and clear photos or videos of the product and packaging so we can review the issue and assist you.

8. How long does it take to receive a refund?

Once an eligible return is received and inspected, an approved refund will be issued to the original payment method.

The time for the refund to appear in your account may vary depending on your bank or payment provider.

9. Do you ship internationally?

International shipping may be available depending on the destination.

Additional customs duties, import taxes, or other charges may apply to international orders and may be the responsibility of the customer unless otherwise stated at checkout.

10. What happens if my package is delayed?

Delivery times are estimates and can occasionally be affected by carrier delays, weather, customs, holidays, or other circumstances outside our control.

If your order is delayed, please contact us and we will do our best to assist you.

11. What if I entered the wrong shipping address?

Please contact us immediately at info@arixfit.com if you notice an incorrect shipping address.

We cannot guarantee that an address can be changed after your order has been processed or shipped.

12. How can I contact Arixfit?

We're happy to help with any questions about your order or our products.

Email: info@arixfit.com
Phone: +1 (929) 888-9343

Arixfit
662 Lexington Ave
New York, NY 10022, USA

13. How can I learn more about your policies?

You can review our Privacy Policy, Return and Refund Policy, Shipping Policy, Payment Policy, and Terms of Service on our website.

If you have a question that isn't answered here, please contact us at info@arixfit.com.